FAQs

Frequently Asked Questions for Property Owners:

What are the areas Success Realty Property Management covers?
We manage homes throughout El Paso, Horizon City, and Socorro, TX. We cover El Paso County and the direct surrounding areas.

Why should I choose Success Realty Property Management to manage my property?
View this presentation to see how Success Realty will manage your property and tenants.

What is the turnaround time for calls and emails?
We respond to communicate as quickly as possible, effectively, and efficiently as possible. We strive for same business day response, but return all communication within 24-28 hours.

How do I get my monthly rent?
We will send your funds via direct deposit to a checking or savings account no later than the 10th of the month, pending prompt rental payment from the tenant. You will always have online access to your account at all times.

What type of applications and leases do you use?
We use the Texas Association of REALTORS (TAR) lease agreement, and management agreement, and lease application.

Who handles the eviction process?
We will handle the eviction process from posting the Notice to Quit, to the filing, and the appearing before the judge. You will also be responsible for the court costs.

Who does the maintenance work and will I get to approve repairs before they are done?
We outsource all our maintenance so that vendors stay competitive and make sure we get the best pricing for you. We will always notify you for a non-emergency repair to the home and in the event of an emergency, if we can't reach you; our management agreements allow us to up to 1 month's rent to begin to resolve the problem.

Do you actually go to the house when the tenants are there?
Yes, we go to the home once a year and perform an interior inspection to make sure the tenants are taking care of the home. We complete an inspection report as well as take pictures. These inspections help to identify any potential problems on the property as well as making sure the tenants are maintaining the home.

Click here to watch a video explaining the TAR Residential Lease

Frequently Asked Questions for Tenants

How much grace period must I be given before my rent is considered late and what are the late charges?
Your TAR Lease states that rent is due and payable on the 1st of each month and is late and delinquent in not paid by the 4th day. If the 3rd falls on a weekend or holiday, rent still must be received in our office by midnight on the 3rd. The late fees are an initial fee of $30.00 and $10.00 per day until the balance is paid in full. See your lease for more information. All payments are collected electronically through our website or Pay Near Me Service.

I am an excellent resident and take good care of the home. Can you waive my late charges?
No. We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.

Do you offer direct debit to pay the rent?
Yes, you can pay your rent through our website or with the Pay Near Me Service. You will receive a digital receipt with your payment.

How do I request a maintenance repair?
Non-emergency repair requests must be submitted in writing to our office. We will acknowledge receipt of the request and begin working on the request. This includes getting bids and getting owner approval. The landlord is not obligated to complete a repair on a day other a business day unless required to do so by the Texas Property Code. For emergencies (see Texas Property Code for these), call the emergency line at 915-252-7943 and our answering service will assist you as soon as possible. According to TAR lease agreement an emergency is something related to the condition of the Property that materially affects the physical health or safety of an ordinary tenant, ordinarily, a repair to the heating and air conditioning system is not an emergency. Do not use the emergency number to report non-emergency repairs. If it is after 5:00 pm and before 9:30 am and the call is not an emergency, you will be charge $50 for the call.

Can I be charge for maintenance at the property?
Yes, if resident damage or neglect causes the maintenance, you will be charges for it. Also, you will be billed for a service call if miss an appointment with one of our maintenance contractors.

Can I stop paying rent until a repair is made?
Only if Landlord fails to repair a condition that materially affects the physical health or safety of an ordinary tenant as required by this lease or the Texas Property Code, tenant may be entitled to exercise remedies under the Texas Property Code. Do not exercise these remedies without consulting an attorney. Failure to strictly follow the procedures in the applicable sections of the Texas Property Code will cause Tenants to be in default of the lease agreement and tenants can be evicted for wrongfully with holding rent.

Can the management or management representatives, such as repair and/or maintenance people enter my home when I am not at home?
There are a number of reasons why property managers or maintenance staff may need to enter your home, and it could be very inconvenient for you if you always have to be home and available when these circumstances arose. According to your TAR lease the Landlord or anyone authorized by Landlord will attempt to first contact the Tenant, but may enter the Property at reasonable times without notice to make repairs or to show the Property to prospective tenants or buyers, inspectors, fire marshals, lenders, appraisers, or insurance agents. Additionally, Landlord or anyone authorized by Landlord may peacefully enter the Property at reasonable times without first attempting to contact Tenant and without notice to: (1) survey or review the Property's condition and take photographs to document the condition; (2) make emergency repairs; (3) exercise a contractual or statutory lien; (4) leave written notices; or (5) seize nonexempt property if Tenant is in default.

Do I need to get renters insurance?
While it is not required to carry renters insurance, it is strongly recommended that you do. Please check the internet for insurance quotes.

How do I obtain mailbox keys?
You need to visit the nearest US Post Office to obtain keys. We do not accept keys or give out keys for the US Postal Service.

What if I lose my keys or I am locked out of the property?
We have a duplicate set of keys available in the office. We will only release keys during normal business hours to persons listed on the lease and identification is required. You will need to bring us back the keys to the office or we will rekey the property and charge you for the rekey costs. We will not bring the key to you or release keys after office hours.

Whose responsibility is it to take care of the lawn?
Unless otherwise stated in your lease it is your responsibility to take care of the yard maintenance, which includes watering on a regular basis. This also includes removal of weeds.

How long can my guests stay?
Per your lease, your guests can stay for 14 days. If you wish to have a guest stay for longer than 14 days, you must have approval from the office.

Can I get a roommate later on?
You may be able to have a roommate, but first they have to be approved through the office. We must know who is occupying the property.

Can I get a pet after move-in?
Typically the answer is no. However, we are happy to contact the owner for approval. If they do approve it, we will require the pet addendum to be completed as well as the security deposit to be received prior to the pet going into the home.

Can I paint the walls another color?
Requests to paint the walls a different color must be in writing and requires owner's consent. Also, you will need to let us know which wall or rooms and we will require an additional deposit which is refundable if the wall or rooms are restored to the original color unless you have approval from the office that you do not need to restore the paint.

Can I change the locks?
NO! You cannot change the locks yourself. Re-keying the property without our permission is a serious lease violation and against the law in Texas. Texas Law specifically forbids the tenants from locking out the landlord and the Courts & Judges are not sympathetic to tenants, who lock out the landlord. All notices or requests by Tenant for rekeying, changing, installing, repairing, or replacing security devices must be in writing.

What if I need to get out of my lease? Can I sublet?
It is our primary responsibility to act in the best interest of the property owner at all times. We understand that there are extenuating circumstances which may prevent a resident from fulfilling the term of their lease agreement. If you find that you are not able to fulfill the term of your lease agreement, please contact the office to discuss the situation as soon as possible. We do allow subletting under any circumstances without our consent. All applicants will be repaired to qualify according to our normal standards and there may be a fee associated with subletting provided it is our consent.

Can I get out of my lease if my job transfers me?
No, unless you fall under the TAR lease clause for Early Termination. See your lease for details.

Does my lease automatically renew on a month to month basis when it is up?
Yes. If you do not answer our attempt at renewal of the lease your lease automatically renews on a month to month basis at the higher rate posted in the renewal notice.

Do I have to give a written notice to vacate even if it is at the end of my lease?
Yes. The lease agreement stipulates a written notice of intent to vacate which must be in our office 30 days prior to end of the lease term. So if you are planning to move out by June, then you need to provide written notice to our office by May 31st. We do not prorate the last month of your lease. You will need to pay the entire month's rent in full no matter how many days you may or may not stay in the property. You must return all keys and garage openers to our office during regular business hours to surrender the property.

If I renew my lease, does the rent go up automatically?
No, the rent does not automatically go up. The property owner may choose to increase the rent.

When do I get my security deposit back?
We will mail you an Itemized Statement of Security Deposit and balance of your proceeds to the Forwarding Address you leave with our office. If you do not leave a forwarding address, then we will mail it to you at the rental address. This will happen 30 days after you move out.

Is my pet deposit refundable?
No. The pet deposit is non-refundable.